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Mindfully Made Lolo Soap
Terms and Conditions
Last updated: 12/27/24
Effective Date: 01/01/24
Welcome to Lolo SC. By accessing or using our website, products, services, or any content, you agree to comply with and be bound by the following Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our website or services.
1. Acceptance of Terms
By accessing or using Lolo SC services, you agree to be bound by these Terms and any additional terms or policies that may apply. If you are using our services on behalf of a company or organization, you represent that you have the authority to bind that organization to these Terms.
2. Changes to Terms
We reserve the right to update, modify, or change these Terms at any time. Any changes will be posted on this page, and the "Last updated" date will be revised. Please review these Terms periodically to ensure you are aware of any updates.
3. Products and Services
Lolo SC is a small family business, focused on providing natural alternatives to everyday skin care items. All our products have the complete list of ingredients in the labels. Our recipes are crafted based on the traditional properties of natural ingredients, as observed across generations and diverse cultures. However, we do not make any specific claims regarding their effects.
Product Availability: All products or services are subject to availability. We reserve the right to limit quantities or refuse service at our discretion.
Pricing: Prices for our products and services are subject to change without notice. The prices displayed on our website are accurate at the time of posting but may vary due to factors like supply changes, tax rates, or promotional discounts.
4. Account Registration
If any part of our services requires you to create an account, you agree to provide accurate and complete information. You are responsible for maintaining the confidentiality of your account and for all activities under your account. Notify us immediately if you suspect any unauthorized use of your account.
5. Payment Terms
Payments are due at the time of purchase or as otherwise specified. We accept payments through our website, using Google Pay, Apple Pay and Credit/Debit card. By making a payment, you authorize us to charge your account for the agreed amount.
Refunds: Please refer to "Return and Refund Policy" section.
6. Intellectual Property
All content provided on our website or in connection with our services, including logos, trademarks, and text, is the property of Lolo SC or its licensors. You are not authorized to use, copy, distribute, or reproduce any content without express written permission from us.
7. User Conduct
You agree not to use our products or services for any unlawful or prohibited activities. You will not:
- Violate any laws or regulations.
- Infringe on the intellectual property rights of others.
- Engage in fraudulent activities or transmit harmful content such as viruses or malware.
8. Limitation of Liability
To the fullest extent permitted by law, Lolo SC is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our services. This includes but is not limited to loss of revenue, data, or profits.
9. Privacy Policy
We respect your privacy and do not sell, rent, or share your personal data with third parties for marketing purposes. Your personal information will only be shared in the following circumstances:
- Service Providers: We may share your data with trusted third-party service providers who assist us in operating our business, such as payment processors or shipping companies. These parties are only authorized to use your data to perform services on our behalf and are required to keep your information confidential.
- Legal Requirements: We may disclose your personal information if required by law or in response to valid legal requests by public authorities.
10. Indemnification
You agree to indemnify and hold harmless Lolo SC and its affiliates from any claims, damages, liabilities, and expenses (including legal fees) arising from your violation of these Terms or any applicable laws.
11. Contact Us
If you have any questions about these Terms, please contact us at:
Lolo SC
Return and Refund Policy
Effective Date: 12/27/24
Last Updated: 12/27/24
At Lolo SC, we strive to provide the best possible products and service to our customers. As a small business, we aim to keep our operations simple and efficient, which is why we have a clear and straightforward return and refund policy.
1. Damaged Items
If you receive an item that is damaged or defective, please contact us within 15 days of receiving the item. We will be happy to assist you with a return or replacement. In the case of damaged items:
- Please provide photos of the damage along with your order details.
- We will issue a full refund or replacement, depending on availability and your preference.
2. Special Case Returns
Due to our small business structure, we are unable to accept returns on items unless they are damaged or defective. However, in some special cases, we may accept returns for unused items. These returns will be eligible for store credit only.
To qualify for a special case return:
- The item must be unopened and in its original condition.
- You must contact us within [X] days of receiving your order to request a return.
- Store credit will be issued once the item is received and inspected.
3. Non-Refundable Items
Unfortunately, we are unable to process returns for the following items:
- Used products.
- Custom or personalized items.
- Gift cards or other digital products.
4. Return Shipping
For damaged or defective items, there is no need to ship the item back, unless instructed otherwise. For all other returns (special case returns), the customer is responsible for the return shipping costs. You have two options for returning items:
- Ship the Item Back: You will be responsible for covering the shipping costs when returning the item.
- Drop-Off Locations: You can return the item in person at one of our designated drop-off locations. Please contact us to find the nearest drop-off location.
5. Refund Processing
Refunds for eligible returns will be processed within 15 days of receiving the returned item. For damaged or defective items, refunds will be issued to the original payment method unless a store credit is preferred. Store credits will be issued via email or account within [X] days.
6. Contact Us
If you have any questions or need assistance with a return, please reach out to us at:
Lolo SC
Copyright © 2024 LOLO SC - All Rights Reserved.
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